The Go To Event campaign will now apply to all games in every SCRAP store location throughout Japan!
This will be valid from 21 November 2020 to 31 January 2021!
During this period, all tickets purchased online through SCRAP Bookings or over the counter at any SCRAP store will be 20% off! Get this best deal ever on any Real Escape Game by SCRAP!
As of 2 Dec 2020, The Go To Event campaign discount will not apply to games at Real Escape Room Yokohama Chinatown and Real Escape Room Yokohama.
From 27 Nov 2020, the Go To Event will apply to all tickets purchased for games at Tokyo Mystery Circus (TMC).
As of 28 Nov 2020, The Go To Event campaign discount will not apply to games at Real Escape Room Sapporo during a specified period.
From 21 Nov 2020 onwards, the Go To Event will apply to all SCRAP game tickets and games at any SCRAP store in Japan.
21 Nov 2020 ~ 31 Jan 2021
SCRAP Store Counter：
21 Nov 2020 ~ 31 Jan 2021
27 Nov 2020 ~ 31 Jan 2021
Tokyo Mystery Circus Counter：
27 Nov 2020 ~ 31 Jan 2021
The aim of The Go To Event campaign is to help stimulate demand for businesses, especially those of art, culture and sports, that have been heavily affected by the spread of Covid-19, through the use of coupons and discounts.
In addition, through this initiative, we encourage people involved in events related to culture, arts and sports to implement measures to prevent the spread of Covid-19, and create new event styles that avoid the risks of a sealed indoor space, large capacity, and close contact with one another. We will continue to encourage the promotion and establishment of business styles that go in line with the "new lifestyle" during this time.
This is an economic policy implemented by the Japanese government to stimulate domestic demand for tourism and dining out.
*Be sure to read this carefully before buying tickets
The campaign’s discounts only apply to tickets purchased after the campaign was launched.
We are not able to refund the difference in ticket price (after discount) for tickets that were purchased before the campaign started.
In addition, tickets for a game to be played on a date outside the campaign period will also not be applicable for the discount.
All ticket prices will be subject to a 20% discount.
E.g. If the ticket costs 3,500 JPY, the final price will be 2,800 JPY (700 JPY discount).
What is a Group Ticket?
A ticket that guarantees that you and your friends will be put in the same group, and allows entry to any number of players between 1~10.
- Discount for Group Tickets are as follows:
E.g. If the ticket costs 20,400 JPY, the final price will be 18,400 JPY.
*Although it is stated that all tickets are subject to a 20% discount, the upper limit for this is 2,000 JPY per ticket. Therefore, Group Tickets that cost over 10,000 JPY will get a fixed discount of 2,000 JPY.
While the campaign also applies to Group Tickets, since the discount rate per ticket is set, the discount rate for a Group Ticket may be lower than when purchasing the same number of individual tickets.
- Since the maximum number of tickets that can be purchased at one time is 5 tickets, tickets may get sold out during the time taken to book it.
- Please note that in the case you are unable to purchase the desired number of tickets before they sell out, we will not be able to cancel or refund previously booked tickets for which payment has been made.
- There is a chance that you and your friends will not be put in the same team (for hall-type games).
According to The Go To Event campaign rules, the maximum number of player spots that can be purchased in bulk is 10.
Please note that even if you purchase a Group Ticket, the limit will be 10 players.
Therefore, the number of group tickets that can be purchased depends on the game/event.
No. of tickets bookable per registered name:
- 10-Player Group Ticket: 1 Ticket per name
- 7-Player Group Ticket: 1 Ticket per name
- 6-Player Group Ticket: 1 Ticket per name
- 5-Player Group Ticket: 2 Tickets per name
- 4-Player Group Ticket: 2 Tickets per name
- Trio Ticket: 3 Tickets per name
- Pair Ticket: 5 Tickets per name
The Go To Event campaign also applies to tickets that can be purchased over the counter at stores, including On-The-Day tickets.
In that case, please sign the consent form for participation in The Go To Event campaign and agreement to cooperate to prevent the spread of covid-19 infections at the store. We will require you to submit your name and contact information.
It may be crowded depending on the time of day, so please come with ample time to spare.
On Thursday, November 26th, the Governor of Hokkaido Prefecture requested that all new registration and sales related to The Go To Event campaign be suspended. In response, Real Escape Room Sapporo will stop "Go To Event" campaign discounts of event tickets from November 28th (Sat) to December 15th (Tue). If you had already purchased a ticket using the campaign discount, that ticket is still valid for use. You will not have to pay the difference in ticket price. [ As of 27 November 2020, 4:00PM ]
On Friday, November 27th, the Governor of Kanagawa Prefecture requested that all new registration and sales related to The Go To Event campaign be suspended. In response, Real Escape Room Yokohama Chinatown and Real Escape Room Yokohama will stop "Go To Event" campaign discounts of event tickets from December 2nd (Tue) onwards. If you had already purchased a ticket using the campaign discount, that ticket is still valid for use. You will not have to pay the difference in ticket price. [ As of 1 December 2020, 1:00PM ]
What do I get discounts for in The Go To Event campaign?
You can get discounts on all tickets purchased through SCRAP bookings, Tokyo Mystery Circus tickets, and tickets to events and games hosted by SCRAP for sale at every SCRAP store.
The discounts also apply to exclusive event/game tickets that come with merchandise.
However, the discounts do not apply to goods and merchandise sold separately from event tickets.
In addition, depending on the event, discounts may not apply to certain event tickets.
For more information, please check each event page or website.
If you choose to purchase from a different ticketing agency or website, please be sure to check the campaign details announced by that ticketing agency as they may differ.
No changes or refunds will be accepted after tickets have been booked/paid for.
Does the discount apply only to tickets bought in advance?
The discount applies to most tickets bought on the day as well. However, depending on the event, discounts may not apply to certain event tickets.
Be sure to check the important points on each game’s event page before purchasing tickets.
▶︎ Read the Important Points here
Can I choose to use either a coupon or the campaign discount equivalent to 20% of the ticket price when purchasing a ticket?
The 20% campaign discount will apply. Other coupons will not be accepted in this case.
Can I get a refund for the difference in ticket price when I purchased it before The Go To Event campaign started?
The campaign discount only applies to tickets bought during the campaign period and if the game is played on a date within the campaign period as well.
The Go To Event campaign aid does not cover the cost of tickets that are purchased before the campaign started, or for games conducted on dates outside the campaign period.
Therefore, we are not able to refund the difference in ticket price if you purchased your tickets before the campaign. We seek your understanding on this matter.
I was planning to travel from the city to a suburban area, but I couldn't participate because my area of residence issued a self-restraint order. Can I get a refund for my ticket?
If the prefecture, city, ward, town or village where you live issues an emergency declaration or a self-restraint order equivalent to it, we can issue you a refund for your ticket. Please contact us through our website’s contact form.
▶︎ Contact Us Here
I bought a ticket for the wrong date. Can I request for a date change?
As stated in the important points, we do not accept any changes due to the customer’s personal circumstances, or issue refunds for tickets that have been purchased. Please read the important points very carefully before making a purchase.
Is it possible to combine the “Go To Travel” campaign’s regional coupons with The Go To Event campaign discount?
Combining them is accepted only for tickets sold over the counter at the stores (including On-The-Day tickets).
Is it possible to purchase tickets using coupons issued by Tokyo Mystery Circus and SCRAP stores during The Go To Event campaign period?
Yes, it is possible.
Can I still receive SCRAP Fanclub’s cash back during The Go To Event campaign period?
Yes, you can.
Does the discount apply to bulk purchase?
The maximum number of tickets you can purchase per transaction is 5 tickets. The discount will not apply if you purchase more than 5 tickets at a time. However, you can still take advantage of the discount by splitting up your transactions.
Can we buy tickets as a corporation?
The Go To Event campaign is for purchases made by the individual. Therefore, it does not apply to purchases by corporations.
I am suddenly not able to participate on the day. Will I be charged an additional amount of the discount that applied to my ticket?
No, we will not charge any additional amount.
Will there be a change in the campaign period or discount amount?
The campaign is carried out within a certain budget range. Therefore, it is possible that changes are made to the campaign period, or certain restrictions are placed on selected events.
Is there a limit to the number of tickets that can be purchased during The Go To Event campaign period?
The maximum number of tickets you can purchase per transaction is 5 tickets. However, there is no limit to the number of times you can participate in a game.
In addition, some events do not allow you to participate in the same event more than once. Please read the important points very carefully before making a purchase.
Is there a limit to the number of tickets that can be purchased by one person at the same event?
The maximum number of tickets you can purchase per transaction is 5 tickets.
Even in the case of tickets sold as a set, the maximum number of tickets that can be purchased at one time for the same event is 5 (in the case that 1 box seat ticket allows entry for 2 people, 5 of those tickets will give you 10 seats).
I bought a ticket during The Go To Event campaign period, but I want to give it to a friend because I cannot attend it anymore. Is that allowed?
Yes, you can. The ticket rules do not prohibit the transfer of tickets that were purchased below the fixed price for non-commercial purposes.
Are children and toddler tickets eligible for the discount?
Yes, they are. In addition, admission for preschool children varies depending on each event. There may be cases where children below a certain age can enter free of charge, or where admission is refused. Please read that event’s important points very carefully before making a purchase.
Are online games/events that you can join from home also eligible for the campaign?
Yes, they are. However, depending on the event, discounts may not apply to certain event tickets. Please read that event’s important points very carefully before making a purchase.
Are the puzzle game kits sold at SCRAP GOODS SHOP (or the online shop) also eligible for the campaign?
Goods and merchandise purchased at SCRAP stores or the online shop that are not tickets with a specified date and time are not eligible for the campaign. We seek your understanding on this.
The following are goods that are not eligible for the campaign:
- Online Real Escape Game Played at Home: The Locked Down Werewolf Village Game Kit
- World Puzzles Tour
- Escape from the Twin Tower Hotel of Despair
- Escape from the Two Base Stations
- Hello Kitty’s Puzzle Museum (Home Edition)
- Escape Kawasaki Frontale’s Dire Situation (Puzzle Kit)
- Metro’s Puzzle Solving Journey 2020 (Revival Event) Puzzle Kit
- Kumakey and the Mysterious Letter from the Past (Home Edition)
If I purchase a game kit from another ticketing site/location other than one of SCRAP’s stores, does The Go To Event campaign discount apply?
If the ticketing company you purchase from is registered as a "Go To Event Ticketing Company", the ticket will be eligible for the campaign discount.
How long will The Go To Event campaign discount be available for?
The campaign is set to end on 31 January 2021.
However, the campaign is being carried out within a certain budget range. Therefore, it is possible that changes are made to the campaign period, or certain restrictions are placed on selected events.
Can tickets purchased during The Go To Event campaign period be used even after the campaign ends?
E.g. Purchase the ticket in January and join the event in February
Tickets eligible for this campaign must be a ticket that can be used only once, and that has a specified event date or to be used within the campaign period. Therefore, tickets for events held outside the campaign period are not eligible for the campaign discount.
Is COCOA (COVID-19 Contact-Confirming Application) applicable to the campaign even if not all participants have it installed?
Yes, it will still be applicable. However, these measures are in accordance with the policy from the ‘Novel Coronavirus Response Headquarters’ of the Japanese government. Therefore, we ask for your cooperation.
Is there any burden to be borne on the buyer’s side?
There is no hidden burden the buyer should be concerned about. By purchasing a ticket, you are agreeing to receive a subsidy from The Go To Event campaign administration. On your behalf, we will need to submit your personal information and guarantee your cooperation with the measures in place to prevent the spread of Covid-19.
What kind of Covid-19 measures do you have in place?
“SCRAP’s 10 Measures to Keep Covid-19 Away” is strictly implemented at Tokyo Mystery Circus, all SCRAP stores, and event locations.
To further prevent the risk of transmission, we also ask customers who are experiencing symptoms such as cough, fever, or other abnormalities, to refrain from attending the games/events.
▶︎ Click Here To Read More About “SCRAP’s 10 Measures to Keep Covid-19 Away”
- Tokyo Mystery Circus
- NAZO BLDG. by SCRAP in Osaka
- Real Escape Room Kyoto
- Real Escape Room Sendai
- Real Escape Room Okayama
- Real Escape Room Nagoya
- NAZO BLDG. by SCRAP in Kichijoji
- Real Escape Room Shimokitazawa
- Real Escape Room Harajuku
- Real Escape Room Shinjuku GUNKAN
- Real Escape Room Yokohama Chinatown
- Real Escape Room Fukuoka/Tenjin
- Real Escape Room Asakusa
- Real Escape Room Osaka
- Real Escape Room Yokohama
- Real Escape Room Sapporo